Terms & Conditions



  1. Unless otherwise agreed in writing by HP Inman T/A Framefix (the company) these conditions shall apply to all contracts for the sale of goods or services by the Company to the Customer (the buyer) to the exclusion of all other terms and conditions, including any terms or conditions that the customer may purport to apply under any purchase order, confirmation of order or similar documents.
  2. All quotations or price lists are exclusive of VAT and are valid for 30 days from date of issue.
  3. In the event that the information given by the Customer to the Company differs from that on which the quotation was based and involves an alteration of the quotation, the Company may increase the price quoted therein to cover any increase in cost that the alteration may incur and amend the delivery date.
  4. Acceptance of delivery of the goods or service shall be deemed conclusive evidence of the Customers acceptance.
  5. The goods are supplied in accordance with the published specification which the Customer is deemed to have accepted.
  6. Any time or date named by the Company for delivery is given and intended as an estimate only and the seller shall not be liable to make good any damage or loss whether arising directly or indirectly out of delay in delivery.
    1. Delivery shall be taken by the Customer within the period (if any) stated in the quotation or order and such full details as may be necessary or required to enable the Company to complete delivery within such period shall be supplied by the Company. If for any reason the Customer is unable to accept delivery at the time when the goods are due or shall fail to give delivery instructions to the Company, the Company shall if its storage facilities permit, store the goods and take all reasonable steps to prevent their deterioration until their actual delivery. The Customer will be liable for all reasonable costs of storage and aborted delivery of ordered goods.
  7. If the Customer has a non-credit account a proforma invoice will be produced. Goods will not be despatched until payment is made.
    1. For all credit accounts, payment of accounts shall be made by the Customer on or before the last day of the month following the month of invoice unless there is a written agreement between the parties for the operation of the account between them. Where payment is not made as provided by this clause, interest may be charged on the outstanding account. The Customers credit application may be revoked. Time for payment shall be the essence of the contract.
  8. The Company will replace at its own cost, any goods supplied that are or become faulty by reason of defective materials or workmanship in accordance with the written warrantees supplied with the product. However, the Customer must notify the Company in writing of the fault within 48 hours of delivery and allow inspection of the material so that an agreed action can take place. Thereafter the Customer is deemed to have satisfied themselves of the quality of the goods. No consequential costs or liabilities will be allowed.
  9. The Company will repair or replace free of charge any goods damaged or lost in transit to the agreed place of delivery provided the Customer gives written notification of such loss no later than 48 hours after delivery should have or did take place.
  10. In the case of partial completion of an order, the Company has the right to a quantum meruit in respect of work done by it without prejudice to its rights should non completion be occasioned by the Customer.
  11. In the case of war, acts of terrorism, strikes, lockouts or breakdown of major plant beyond the Company’s control, the Company shall be relieved of liabilities incurred under the contract.
  12. The Company reserves the right to subcontract the fulfilment of the order or any part thereof and in such cases the contract shall be varied to include the standard terms and conditions of the subcontractor.
  13. The construction, validity, and performance of this Agreement shall be governed in line with the law of England and Wales and The Sale of Goods Act 1979.

Delivery Policy

All orders will be dispatched within 7 to 10 working days providing that we receive and process your order by 1pm that day, it is in stock and delivery is to Mainland UK. All prices quoted for Mainland UK will have carriage added in the checkout process. Please contact us for overseas carriage charges. All prices are subject to VAT.

Returns Policy

If for some reason you are not entirely happy with your purchase, you can return it to us.  We must insist that you return the goods within 7 days of receiving them. You are responsible for the return costs. The returned goods must be in sealed boxes and perfect condition when they arrive here. Once the goods have been inspected and we are satisfied with their condition, we will issue a full refund excluding outgoing carriage costs. Please contact us if you would like to arrange a return.

Privacy Policy

HP Inman Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described in our privacy policy, and in a way that is consistent with our obligations and your rights under the law. View our Privacy policy.